At PrimeSupply London, we aim to provide a straightforward and secure checkout experience. This page explains how payments are processed, which payment options may be available and what to do if you experience a payment issue.
Accepted Payment Methods
We accept payments through the payment methods displayed at checkout.
Available payment options may vary depending on your location, order details and the payment services supported by our store.
All available payment methods will be presented before you complete your purchase.
Secure Checkout
Customer payment security is important to us.
Payments are processed through the secure payment services integrated with our online store. These services use security measures designed to protect payment information during transactions.
PrimeSupply London will never ask you to send your full payment card details, card security code or online banking password through email or our contact form.
Payment Authorisation
When you place an order, your selected payment provider may perform security and authorisation checks.
Your order can only be processed once the payment has been successfully authorised or otherwise accepted under the applicable payment arrangement.
If a payment is declined, please check your payment details or contact your bank or payment provider for assistance.
Payment Confirmation
After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.
Please keep your confirmation for reference.
If you believe a payment has been taken but you have not received an order confirmation, contact our customer support team before placing another order.
Payment Currency
Prices on PrimeSupply London are displayed in British pounds sterling (GBP), unless another currency is expressly shown.
Your bank or payment provider may apply currency conversion charges or other fees when using an account or card denominated in a different currency.
Any such charges are determined by your payment provider.
Pricing and Charges
Product prices are displayed on our website.
Any applicable delivery charges and other mandatory costs will be presented before you confirm your order.
The total amount payable will be shown during checkout.
Payment Issues
If you experience difficulty completing a payment, please check that your billing details are correct and that your payment method is supported.
You may also wish to contact your bank or payment provider if the transaction has been declined.
If the issue continues, contact our customer support team for assistance.
Refunds
Approved refunds are normally issued to the original payment method unless otherwise agreed.
Refund processing times depend on the circumstances of the return, applicable consumer rights and your payment provider.
For more information about cancellations, returns and refunds, please refer to our Returns & Refunds policy.
Order Security
We may review orders where additional payment verification is necessary or where a transaction raises legitimate security concerns.
In some circumstances, we may contact you to verify order information before processing or dispatching the goods.
We will never request your full card security details or banking password.
Customer Support
If you have questions about a payment, billing issue or order confirmation, please contact our customer support team.
Website: https://primesupply-london.com
Contact: https://primesupply-london.com/pages/contact
Please include your order number where available. For your security, do not include full payment card details or sensitive banking information in your message.
Company Information
Trading Name: PrimeSupply London
Operated By: PRIME SUPPLY DEPOT LTD
Company Number: 17537628
Website: https://primesupply-london.com
Your Statutory Rights
Nothing in this Payment Information page excludes or restricts your rights under applicable UK consumer protection legislation.