At PrimeSupply London, we aim to make ordering and delivery as straightforward as possible. This policy explains how orders are processed, how delivery works and what to do if you experience a problem with your shipment.
Order Processing
Once your order has been placed successfully, an order confirmation will be sent to the email address provided at checkout.
Orders are processed subject to payment confirmation and product availability. Processing times may vary depending on the items ordered, order volumes, weekends and public holidays.
You will receive a dispatch notification when your order has been shipped, where applicable.
UK Delivery
PrimeSupply London offers delivery to eligible addresses within the United Kingdom.
Available delivery services and destinations are determined at checkout. Delivery availability may vary depending on the product and destination.
Shipping Costs
Any applicable shipping charges are displayed at checkout before you confirm your purchase.
Shipping costs may vary according to the products ordered, delivery location and available delivery services.
Where a free delivery promotion applies, this will be reflected during checkout.
Delivery Times
Delivery estimates may be displayed during checkout or provided in your dispatch confirmation.
Delivery times can vary depending on order processing, courier services, delivery location and other circumstances affecting transportation.
We aim to deliver orders within the timeframe agreed at purchase. Where no specific delivery timeframe has been agreed, goods will normally be delivered without undue delay and within 30 days, in accordance with applicable UK consumer law, unless a different arrangement is agreed.
If delivery is delayed, your statutory rights remain unaffected.
Order Tracking
Where tracking is available, tracking details will be provided following dispatch.
Tracking information may take time to update after the parcel has been handed to the delivery provider.
If you require assistance locating your order, please contact us with your order number.
Delivery Address
Please ensure that your delivery address and contact information are accurate before placing your order.
If you discover an error, contact us as soon as possible. We will attempt to make the requested correction where practical, although changes may not be possible once an order has been dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us so we can investigate.
If an order is lost in transit or is not delivered, we will assess the circumstances and provide an appropriate resolution in accordance with your statutory consumer rights.
For consumer orders, responsibility for the goods generally remains with the retailer until they come into your physical possession, or that of a person you have nominated to receive them, subject to applicable legal exceptions.
Damaged Deliveries
If your parcel arrives damaged or contains damaged items, please contact us as soon as reasonably possible.
Include your order number, a description of the problem and photographs where available.
We will review the issue and advise on the appropriate next steps. Your statutory rights relating to damaged or faulty goods remain unaffected.
Multiple Shipments
Some orders may arrive in separate parcels depending on product availability and fulfilment arrangements.
Where relevant, separate dispatch notifications or tracking details may be provided.
Contact Information
For shipping questions, delivery enquiries or assistance with an existing order, please contact us through our website.
Trading Name: PrimeSupply London
Operated By: PRIME SUPPLY DEPOT LTD
Company Number: 17537628
Website: https://primesupply-london.com
Customer Support: https://primesupply-london.com/pages/contact
Please include your order number when contacting us about an existing purchase.
Your Statutory Rights
Nothing in this Shipping & Delivery Policy excludes or restricts your rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.